apk5 Privacy Policy
apk5 gives the highest priority to protecting your personal information. This policy clearly describes how we collect, use, and store information.
Introduction and Scope
This privacy policy applies to all users of the apk5 platform and explains our responsibilities and commitments regarding your information.
apk5 ("we", "our", or "platform") is an online gaming service provider in Bangladesh. We take the privacy of our users ("you", "your") very seriously. This privacy policy describes how we collect your personal information, what we use it for, and how we keep it secure when you use the apk5 website, mobile application, or other services.
By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us. This policy may change from time to time; for significant changes, we will notify you by email or by displaying a notice on the platform.
This policy applies to all individuals who access the apk5 website as registered or unregistered users, use our services, or contact us. Our platform is for users aged 21 and above only.
What Information We Collect
apk5 collects various types of information necessary to provide its services. Below is a description of the different categories of information.
Personal Identity Information
When opening an account, your name, date of birth, email address, and documents required for identity verification are collected.
- Full name and date of birth
- Email address
- National ID or passport number
Financial and Transaction Information
Your payment-related information is collected to process deposits and withdrawals. We support transactions via bKash, Nagad, and Rocket.
- Mobile banking number
- Transaction history
- Deposit and withdrawal records
Technical and Usage Information
Automatically collected information about your device and browsing habits, used to improve the quality of our services.
- IP address and device information
- Browser type and operating system
- Cookie and session data
Gaming Activity Information
Playing patterns and history are stored to improve your gaming experience and ensure responsible gaming.
- Game session history
- Bet amounts and outcomes
- Preferred game categories
Communication Information
When you contact our support team via live chat or email, records of those conversations are stored.
- Chat conversation history
- Email correspondence
- Records of complaints and requests
Location Information
Your approximate location information may be collected to verify service eligibility and prevent fraud.
- IP-based geographic location
- Country and region information
Purpose of Information Use
We use the information we collect for specific and legitimate purposes. No information is used unnecessarily or beyond its intended purpose.
1. Account Management and Identity Verification
Personal information is used to create and manage your account and to complete the identity verification process. We ensure that only users of legal age — that is, aged 21 or above — can participate on our platform.
2. Transaction Processing
Financial information is used to process deposit and withdrawal requests, verify payments, and maintain financial records. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
3. Fraud Prevention and Security
Technical and transaction information is analyzed to ensure account security and to detect and prevent suspicious activity. Our SSL encryption system keeps all data transmissions secure.
4. Service Quality Improvement
Usage information is analyzed to improve user experience, add new features, and enhance platform performance.
5. Customer Support
Our 24/7 live chat and email support team may access communication and gaming information to resolve your issues.
6. Legal Compliance
Necessary information may be used to comply with applicable laws and regulations and to respond to requests from regulatory authorities.
7. Responsible Gaming
Gaming data is used to monitor gaming habits, identify at-risk behavior, and assist users in practicing responsible gaming.
Cookie and Tracking Technologies
apk5 uses cookies and similar technologies to improve your experience. Here is a detailed description.
What Cookies Are and Why We Use Them
Cookies are small text files that your browser stores on your device. apk5 uses cookies for the following purposes:
- Essential cookies: Required for login sessions, security tokens, and the basic functionality of the platform.
- Functional cookies: To remember your language preference, theme settings, and game preferences.
- Analytics cookies: To analyze platform usage and improve services.
- Security cookies: For fraud detection and account protection.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions. Most browsers provide the option to disable cookies entirely or to reject specific cookies.
Information Sharing with Third Parties
We do not sell or rent your personal information. Limited information is shared only in specific circumstances.
Service Provider Partners
We use trusted third-party services for payment processing, identity verification, cybersecurity, and technology services. These partners may access only the information necessary to provide the specific service and may not use it for any other purpose.
Game Software Providers
Our platform uses software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may process the minimum data necessary to operate the games.
Legal Requirements
Under legal obligations, by valid court order, or to respond to a legitimate request from a government authority, we may provide necessary information. In such cases, we will make every effort to notify you in advance where possible.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new party will also be required to comply with the terms of this privacy policy.
Data Security Measures
We follow industry-standard technologies and processes to keep your information secure.
Encryption Technology
All data transmissions are protected by SSL (Secure Socket Layer) encryption technology. Sensitive information stored on our servers is encrypted using advanced encryption methods.
Access Controls
Your personal information can only be accessed by employees who need it to provide services. All employees work under confidentiality agreements and receive regular training.
Security Monitoring
Our technology team continuously monitors the system to detect and prevent suspicious activity. Regular security assessments are conducted.
Response to Data Breaches
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable regulations and take the necessary preventive measures.
Data Retention Period
We retain your information only for as long as necessary.
apk5 stores your personal information according to the following policy:
- Account information: For as long as the account is active and for a specified period after closure based on legal requirements.
- Transaction records: For the period required under financial regulatory rules.
- Gaming history: For the period required under responsible gaming policy and for dispute resolution.
- Communication records: For a limited period for customer service and quality control.
- Technical logs: On a short-term basis for security review.
After the retention period ends, information is securely deleted or anonymized.
Your Rights and Options
You have certain fundamental rights over your personal information, which apk5 respects.
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Right to access information: You have the right to know what information we hold about you. You may request a copy of your information through our contact channels.
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Right to correction: You have the right to request correction if the information we hold about you is inaccurate or incomplete.
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Right to deletion: In certain circumstances you have the right to request deletion of your information, though not all information may be deleted due to legal obligations.
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Right to restrict processing: In certain cases you may restrict or object to the processing of your information.
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Right to data portability: You have the right to receive your information in a common, machine-readable format.
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Right to opt out of marketing communications: You may exercise your right to withdraw from promotional communications at any time.
Protection of Minors
apk5 is a platform for adults only. Protecting minors is our highest priority.
apk5 strictly prohibits anyone under the age of 21 from participating on the platform. Age is verified during registration, and identity documents are checked in cases of doubt.
If we learn that a minor is using our platform or has provided personal information, we will immediately close that account, delete the associated information, and begin the process of recovering any balance.
A request to parents — monitor your child's internet use and make them aware of the risks of online gaming platforms.
Policy Changes and Updates
We review this privacy policy periodically and update it as needed.
apk5 reserves the right to change or update this privacy policy at any time. In the event of changes:
- Registered users will be notified by email if there are significant changes.
- The updated policy will take effect from the date it is published on the platform.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
- A notice will be displayed on the platform for significant changes.
Whenever changes are made, we will always update the "Last Updated" date at the top of the page. It is recommended that you review this policy regularly.
Contact us
Please contact us for any privacy-related questions or requests.
Privacy Enquiry
If you have any questions about this privacy policy, wish to request access to, correction of, or deletion of your information, or have any concerns, please contact us. Our team is available 7 days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).